3-Day Money-Back Guarantee

If you are not satisfied with EthiScan Pro within the first 3 days of your initial subscription, you may request a full refund — no questions asked.

• Applies to first-time subscribers only.
• Must be requested within 3 days of the original purchase date.
• Refund will be processed to your original payment method within 5–10 business days.

Renewal Refunds

For subscription renewals (monthly charges after the first month), refunds are evaluated on a case-by-case basis. We may issue a partial refund if:

• There was a technical issue that prevented you from using the Service.
• You were charged in error.
• The Service was unavailable for an extended period due to our fault.

Non-Refundable Cases

• Accounts terminated due to violations of our Terms of Service or AUP.
• Requests made after the 3-day window on first-time subscriptions.
• Partial use of the subscription period (unless service failure on our end).
• Downgrade from Pro to Free plan — unused days are not refunded.

How to Request a Refund

To request a refund, please contact us through your dashboard support channel with:

• Your account email address.
• The date of purchase.
• Reason for the refund request (optional but helpful).

We aim to respond to all refund requests within 2 business days.

Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period — you retain Pro access until then. Cancellation does not automatically trigger a refund.